Refund Policy

Last Updated: July 1, 2025

This Refund Policy outlines the terms and conditions under which Noralyntora ("we," "us," or "our") provides refunds for services purchased through our online educational platform.

1. General Refund Principles

We are committed to providing high-quality educational services and ensuring customer satisfaction. This policy explains your rights and our obligations regarding refunds for courses, sessions, and subscriptions purchased on our platform.

2. Eligibility for Refunds

2.1 Course and Session Refunds

Refund eligibility depends on the type of service purchased and when the refund request is made:

Individual Sessions: Full refund available if cancellation occurs at least 24 hours before the scheduled session start time
Group Sessions: Full refund available if cancellation occurs at least 48 hours before the scheduled session start time
Course Packages: Refund eligibility varies based on course progression and access duration
Subscription Plans: Pro-rated refunds may be available under specific circumstances outlined below

2.2 Course Package Refund Timeline

Timeframe	Course Progress	Refund Amount
Within 7 days of purchase	Less than 20% completed	100% refund
Within 14 days of purchase	Less than 30% completed	50% refund
After 14 days of purchase	Any progress level	No refund
More than 50% completed	Regardless of timeframe	No refund

3. Non-Refundable Items and Services

The following items and services are not eligible for refunds under any circumstances:

Completed individual or group sessions that were attended
Digital downloads and materials that have been accessed or downloaded
One-time consultation services after the session has occurred
Promotional or discounted courses purchased during special offers (unless otherwise stated)
Third-party services or materials purchased through our platform
Administrative or processing fees
Gift certificates or promotional credits

4. Subscription Plan Refunds

4.1 Monthly Subscriptions

Monthly subscriptions are billed on a recurring basis. Refunds are handled as follows:

Cancellation requests must be submitted before the next billing cycle
No refunds are provided for partial months of service
Access continues until the end of the current billing period after cancellation
No refunds for unused portions of the subscription period

4.2 Annual Subscriptions

Annual subscriptions may be eligible for pro-rated refunds under specific conditions:

Full refund available within 14 days of initial purchase if less than 10% of available content has been accessed
Pro-rated refund available within 60 days of purchase if less than 25% of available content has been accessed
After 60 days, no refunds are available regardless of usage

5. Special Circumstances

5.1 Technical Issues

If you experience technical difficulties that prevent access to purchased services:

Contact our support team immediately at info@noralyntora.com
We will attempt to resolve technical issues within 48 hours
If issues cannot be resolved, a full or partial refund may be provided at our discretion
Refunds for technical issues require documented evidence of the problem

5.2 Instructor Cancellations

If an instructor cancels a scheduled session:

You will receive a full refund for that specific session
Alternative options for rescheduling will be offered when available
Refunds will be processed within 5-7 business days

5.3 Medical or Emergency Situations

We understand that unexpected circumstances may arise. In cases of documented medical emergencies or exceptional circumstances:

Contact us within 7 days of the incident
Provide appropriate documentation supporting the claim
We will review requests on a case-by-case basis
Partial refunds or course credits may be offered at our discretion

6. Refund Request Process

6.1 How to Request a Refund

To request a refund, follow these steps:

Log into your account on our platform
Navigate to your purchase history or billing section
Select the item or service for which you are requesting a refund
Complete the refund request form with detailed reasoning
Submit any required documentation or evidence

Alternatively, you may contact our support team directly:

Email: info@noralyntora.com
Phone: +27 31 337 3570
Include your order number, purchase date, and reason for the refund request

6.2 Required Information

All refund requests must include:

Full name and account email address
Order or transaction number
Date of purchase
Description of the service or course purchased
Detailed explanation for the refund request
Supporting documentation if applicable

7. Refund Processing

7.1 Review Timeline

Refund requests are processed according to the following timeline:

Initial review within 3-5 business days of submission
Additional information may be requested during the review process
Final decision communicated within 7-10 business days
Complex cases may require additional review time

7.2 Payment Processing

Once a refund is approved:

Refunds are issued to the original payment method used for purchase
Processing time: 5-10 business days depending on your financial institution
You will receive email confirmation when the refund is processed
Credit card refunds may take an additional billing cycle to appear on statements

7.3 Alternative Refund Options

In some cases, we may offer alternatives to monetary refunds:

Account credits for future course purchases
Course transfers or substitutions
Extended access periods
Complimentary sessions or materials

8. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution:

Please contact us first to resolve the issue directly
Chargebacks may result in immediate account suspension
Access to purchased content and services will be revoked pending resolution
Account reinstatement requires resolution of the dispute
Repeated chargebacks may result in permanent account termination

9. Course Quality Guarantee

We stand behind the quality of our educational content. If you are unsatisfied with a course due to quality issues:

Report specific concerns within 14 days of purchase
Provide detailed feedback about quality deficiencies
We will investigate and address legitimate quality concerns
Refunds or alternative solutions will be provided for verified quality issues

10. Changes to Scheduled Sessions

10.1 Student-Initiated Changes

If you need to reschedule a session:

Individual sessions: Reschedule at least 24 hours in advance at no charge
Group sessions: Rescheduling subject to availability and instructor approval
Late rescheduling (less than 24 hours): May result in forfeiture of session fee
Multiple rescheduling attempts may incur additional fees

10.2 No-Show Policy

If you fail to attend a scheduled session without prior cancellation:

The session is considered completed and used
No refunds will be provided for no-show sessions
Exceptions may be made for documented emergencies

11. Bundle and Package Deals

For bundled courses or package deals:

Refunds are calculated based on the discounted package price, not individual course values
Partial refunds for bundle components are not available
If you have completed any portion of a bundle, the entire package may become non-refundable
Bundle-specific terms will be clearly stated at the time of purchase

12. Trial Periods and Money-Back Guarantees

When we offer trial periods or money-back guarantees:

Specific terms will be clearly communicated at the time of purchase
Trial period duration and conditions will be explicitly stated
Cancellation must occur within the specified trial period
Usage limits may apply during trial periods
One trial period per customer unless otherwise specified

13. Corporate and Group Purchases

For corporate accounts or group purchases:

Refund terms may be governed by separate written agreements
Contact your account manager for specific refund policies
Unused licenses may be eligible for pro-rated refunds
Minimum purchase commitments may affect refund eligibility

14. Exclusions and Limitations

This refund policy does not apply to:

Services provided by third-party instructors operating independently on our platform
External certifications or examination fees
Third-party software licenses or materials
Costs associated with personal internet connectivity or equipment

15. Policy Modifications

We reserve the right to modify this Refund Policy at any time:

Changes will be posted on this page with an updated "Last Updated" date
Material changes will be communicated via email to active users
Continued use of our services after changes constitutes acceptance
Purchases are governed by the policy in effect at the time of purchase

16. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Noralyntora
88 Vilakazi St, Orlando West, Soweto, 1804, South Africa
Email: info@noralyntora.com
Phone: +27 31 337 3570

We are committed to addressing your concerns promptly and fairly. Our support team is available to assist you with any refund-related questions.

This Refund Policy is part of our Terms of Service. By using our platform and purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this policy.